How can we help?

You can start on the web or on the iPad. Either way it takes a few minutes, and the 7-day free trial starts with no card.

• On the web: choose Start free trial, sign in with Google or Apple, then name your building, check its time zone and end-of-day time, add your teams and, if you like, your people. You finish with a pairing code for the iPad.
• On the iPad: install Lobbi from the App Store, tap Set up a new building and follow the same steps. That iPad is paired when you’re done.

Use the same Google or Apple account on the web and the iPad; it’s how you sign in to the console at app.withlobbi.com.

• With a code: in the console, open Kiosks & settings and choose Add kiosk. On the iPad, tap I have a pairing code and type the 6 characters. A code works once and expires after 15 minutes.
• By signing in: on the iPad, tap Already use Lobbi? Sign in to pair this iPad, sign in as any admin of the building, and choose it.

Any iPad on iPadOS 16 or later works, in landscape or portrait. A building can have as many kiosks as it has doors.

Guided Access locks the iPad to one app, so visitors can’t leave Lobbi or reach Settings.

1. On the iPad, open Settings › Accessibility › Guided Access, turn it on, and set a passcode.
2. Open Lobbi, then triple-click the top button (or the Home button, on iPads that have one) and tap Start.
3. To leave, triple-click again and enter the passcode.

Keep the iPad plugged in. Lobbi keeps the screen awake while it’s paired.

• Employees tap their team, then their name. If the building uses PINs, they enter theirs.
• Guests tap I’m visiting, type their name and, if they like, their company, and choose who they’re visiting.
• Leaving: tap Heading out? Sign out, then your name. No PIN is needed to sign out.
• Picked the wrong name? Undo on the welcome or goodbye screen takes it back within 30 seconds.

To stop people signing in as someone else, turn on Require a PIN after choosing a name in Kiosks & settings. Each person creates their own four-digit PIN the next time they sign in, entering it twice. Admins never see or choose PINs.

• Forgotten PIN: in People, open the person and choose Reset PIN. They’ll create a new one at their next sign-in.
• Locked out: after five wrong tries, that person waits 60 seconds on that iPad before trying again.

Set the Auto sign-out time in Kiosks & settings. Anyone still signed in then is signed out at that time, in the building’s time zone, and marked Auto signed out, so you can tell a forgotten sign-out from a real one.

History filters visits by date range, name, organization and status. Export CSV downloads exactly what’s filtered. Owners can download every visit since the building began from the Danger zone in Kiosks & settings. History and export keep working even if a trial ends or a subscription stops.

• People: add, edit and deactivate people in People. Up to 40 active people are included; guests and deactivated people don’t count. For more, email hello@withlobbi.com.
• Organizations: in Organizations, set each team’s name, initials, colour and logo, drag them into order, or hide one from the kiosk. A building can have up to 12.
• Admins: in Kiosks & settings, Add admin by email address. They sign in to app.withlobbi.com with Google or Apple using that address.

• Every building starts with a 7-day free trial. After that Lobbi is $20 per location per month, billed monthly.
• The owner adds a card from Billing in the console with Add payment method. Added during the trial, it’s first charged when the trial ends.
• Manage billing opens Stripe, where owners change cards, download invoices and cancel. Stripe emails receipts.
• If a payment fails, the kiosk keeps working for 7 days while Stripe retries. Updating the card in Manage billing fixes it.
• If the trial ends without a card, or the subscription ends, the iPad shows that Lobbi is paused and the console becomes read-only. Adding a payment method brings everything back.

The iPad app never asks for payment; billing happens only in the console.

• In the console, open Kiosks & settings and choose Unpair next to the iPad. It stops working the next time it checks in.
• On the iPad, press and hold the building’s logo on the home screen (or the lock) to open the staff menu, sign in as an admin, and choose Unpair this iPad.

Then pair the new iPad with a fresh code.

Only the owner can do this, and it can’t be undone. It cancels the subscription at once and deletes the building’s people, visits, organizations, logos, kiosks and admins.

• In the console: in Kiosks & settings, the Danger zone offers Download all history first. Then type the building’s name to delete it.
• On the iPad: open the staff menu, sign in as the owner, and choose Delete building account.

Email support@withlobbi.com. Tell us your building’s name, which iPad or page you’re on, and what you expected to happen.